Rapid Alert System for non-food consumer products
RAPEX is the EU rapid alert system for dangerous consumer products – with the exception of food, pharmaceutical and medical devices, which are covered by other mechanisms. It facilitates the rapid exchange of information between Member States and the Commission on measures taken to prevent or restrict the marketing or use of products posing a serious risk to the health and safety of consumers. Both measures ordered by national authorities and measures taken voluntarily by producers and distributors are reported by RAPEX.
How does RAPEX work?
* When a product (e.g. a toy, a childcare article or a household appliance) is found to be dangerous, the competent national authority takes appropriate action to eliminate the risk. It can withdraw the product from the market, recall it from consumers or issue warnings. The National Contact Point then informs the European Commission (Directorate-General for Health and Consumer Protection) about the product, the risks it poses to consumers and the measures taken by the authority to prevent risks and accidents.
* The European Commission disseminates the information that it receives to the National Contact Points of all other EU countries. It publishes weekly overviews of dangerous products and the measures taken to eliminate the risks on the internet.
* The National Contact Points in each EU country ensure that the authorities responsible check whether the newly notified dangerous product is present on the market. If so, the authorities take measures to eliminate the risk, either by requiring that the product be withdrawn from the market, by recalling it from consumers or by issuing warnings.
RAPEX
List of RAPEX Contact Points
AUSTRIA
Mr Helmuth PERZ
Ms Barbara STEINACHER
Federal Ministry of Labour, Social Affairs and Consumer Protection
Unit III/2
Stubenring 1
AT – 1010 Wien
Tel. +43 1 71 100 25 – 11 and 1 71 100 25 13
Fax +43 1 71 89 470 - 2182
helmuth.perz@bmask.gv.at
barbara.steinacher@bmask.gv.at
www.bmask.gv.at
www.produktsicherheit.gv.at
Mr Gautier MANIQUET
Federal Public Service Economy, SMEs, Self-employed and Energy
DG Quality & Safety
Division Regulation & Enforcement Policy
Consumer Safety Service
Boulevard du Roi Albert-II 16
B – 1000 Brussels
Tel. +32 2 277 93 72
Fax +32 2 277 54 38
rapex@economie.fgov.be
www.economie.fgov.be
Mrs Rumyana PEKANOVA (RAPEX Contact Point)
Commission for Consumer Protection
4A Place Slaveykov
BG – 1000 Sofia
Tel. +359 2 93 30 559
Fax +359 2 98 84 218
rapex@kzp.bg
www.kzp.bg
www.mi.government.bg
Mr Dimitris PAPAMICHAIL (RAPEX Contact Point)
Ministry of Commerce, Industry and Tourism
Competition and Consumers Protection Service
Araouzos Street 6
CY – Nicosia 1421
Tel. +357 22 86 71 69
Fax +357 22 37 51 120
rapex@mcit.gov.cy
www.mcit.gov.cy
Ms Zorka KLIMOSOVA (RAPEX Contact Point)
Ministry of Industry and Trade
Na Frantisku 32
CZ – 110 15 Praha 1 – Stare Mesto
Tel. +420 224 853 046
Fax +420 224 852 114
rapex@mpo.cz
www.mpo.cz
Ms Winnie FUGLØ (RAPEX Contact Point)
Ms Anitta S. POULSEN (in the absence of the RAPEX Contact Point)
Mr Hardy BALLE (during weekends and holidays)
Danish Safety Technology Authority
Nørregade 63
DK – 6700 Esbjerg
Tel. +45 33 73 20 57 (Ms Fuglø)
+45 33 73 21 04 (Ms Poulsen)
+45 40 18 63 75 (Mr Balle)
+45 33 73 20 00
Fax +45 33 73 20 99
wfu@sik.dk
apo@sik.dk
ba@sik.dk
www.sik.dk
Ms Milvi PAIDRA (RAPEX Contact Point)
Consumer Protection Board of Estonia
Kiriku street 4
EE – 15 071 Tallinn
Tel. +372 6 201 712
Fax +372 6 201 701
rapex@tka.riik.ee
www.tka.riik.ee
Ms Katri SIHVOLA (RAPEX Contact Point)
Ms Anna PUKANDER (in the absence of the RAPEX Contact Point)
Mr Jaakko KUUSTONEN (during weekends and holidays)
The Safety Technology Authority (Tukes)
P.O. Box 123 (Lönnrotinkatu 37)
FI – 00181 Helsinki
Tel. +358 10 6052 197 (Ms Sihvola)
+358 10 6052 165 (Ms Pukander)
+358 40 541 0061 (Mr Kuustonen
Fax +358 9 605 474
notifications@tukes.fi
katri.sihvola@tukes.fi
anna.pukander@tukes.fi
jaakko.kuustonen@tukes.fi
www.tukes.fi
Mme Maryse ROGER-GORLIN
Mr Steve LE MENTEC
Mr Frederic VICTORIEN
Mr Yannick BAILBLED
(RAPEX Contact Points)
Direction Générale de la Concurrence, de la Consommation et de la
Répression des Fraudes
59, boulevard Vincent Auriol
FR – 75 703 Paris Cedex 13
Tel. +33 1 44 87 17 17
Tel. +33 1 44 97 31 76 (LE MENTEC)
Alertes.dgccrf@dgccrf.finances.gouv.fr
www.dgccrf.bercy.gouv.fr
Mr Peter WANDERS and Mr Jochen BLUME (RAPEX Contact Points)
Bundesanstalt für Arbeitsschutz und Arbeitsmedizin
Federal Institute for Occupational Safety and Health
Gruppe 2.1 – Produktbeschaffenheit, Grundsatzfragen
Friedrich-Henkel-Weg 1-25
DE – 44 149 Dortmund
Tel. +49 231 9071 23 09
Fax +49 231 9071 23 64
eu-rapex@baua.bund.de
www.bmelv.de
www.bmas.bund.de/BMAS/Navigation/Arbeitsschutz/Technischer-
Arbeitsschutz/geraete-und-produktsicherheit.html
Dr Ioannis POULOS (RAPEX Contact Point)
Ministry of Economy, Competitiveness and Shipping
General Secretariat for Consumer Affairs
Directorate of Technical Control
Canning Square
GR – 10181 Athens
Tel. +30 210 38 12 790
+30 210 38 93 327
Fax +30 210 38 47 676
rapex@efpolis.gr
jpoulos@efpolis.gr
www.efpolis.gr
Mrs Eva ZENTAI (RAPEX Contact Point)
Ms Judit MOLNAR (in the absence of the RAPEX Contact Point)
Hungarian Authority for Consumer Protection (HACP)
József krt. 6
HU – 1088 Budapest
Tel. +36 1 459 4945
Fax +36 1 459 4829
rapex@nfh.hu
www.nfh.hu
Mr Denis Mc GUINNESS
National Consumer Agency
4 Harcourt Road
IE – Dublin 2
Tel. +3531 4025539
Fax +3531 4025501
product_safety@nca.ie
www.consumerconnect.ie
www.nca.ie
Mr Antonio VECCHI and Mrs Donatella MELUCCI (RAPEX Contact Points)
DG MCCVNT
Div. XVI Sicurezza e conformità dei prodotti
Via Sallustiana 53
IT – 00 187 Roma
Tel. +39 06 47 05 25 94
+39 06 47 05 27 79
Fax +39 06 47 05 53 79
Antonio.vecchi@sviluppoeconomico.gov.it
Donatella.melucci@sviluppoeconomico.gov.it
www.sviluppoeconomico.gov.it
Mrs Ilze ZUNDE and Sanita GERTMANE (RAPEX Contact Points)
Consumer Rights Protection Center
K. Valdemara iela 157
LV – 1013 Riga
Tel. +371 7 388 623
Fax +371 6 828 191
rapex@ptac.gov.lv
www.ptac.gov.lv
Mrs Genė MOCKEVIČIENĖ (RAPEX Contact Point)
State Consumer Rights Protection Authority of Lithuania
Vilniaus g.25
LT – 01119 Vilnius
Tel. +370 5 212 14 66
Fax +370 5 279 14 66
rapex@nvtat.lt
www.vartotojoteises.lt
Mr Manou GILLEN (RAPEX Contact Point)
ILNAS (Institut luxembourgeois de la normalisation, de l'accréditation,
de la sécurité et qualité des produits et services)
34, avenue de la Porte-Neuve, B.P. 10
LU – 2010 Luxembourg
Tel. +352 46 97 46-29
Fax +352 46 97 46-49
surveillance@ilnas.etat.lu
www.ilnas.lu
Mr Michael CASSAR
Head - Market Surveillance Directorate
Malta Standards Authority
2nd Floor, Evans Building,
Merchants Street
MT – Valletta, VLT03
Tel. +356 21 23952000
Fax +356 21 242406
michael.cassar@msa.org.mt
www.msa.org.mt
Mr V. CACERES (RAPEX Contact Point)
Voedsel en Waren Autoriteit
Postbus 19506
NL – 2500 CM Den Haag
Tel. +31 70 448 48 48
Emergency mobile +31 61 503 5874
Fax +31 70 340 54 35
vwa.dtalert@vwa.nl
www.vwa.nl
Mrs Aleksandra KURZYNA–WARCZAKOSKA
Urzad Ochrony Konkurencji i Konsumentow
Office of Competition and Consumer Protection
Departament Nadzoru Rynku
Market Surveillance Department
Plac Powstancow Warszawy 1
PL – 00 950 Warsaw
Tel. +48 22 55 60 139
Fax +48 22 82 70 304
rapex@uokik.gov.pl
akurzyna@uokik.gov.pl
www.uokik.gov.pl
Mrs Isabel ESPINHEIRA (RAPEX Contact Point)
Mrs Fátima SANTOS (Deputy)
Direcção-Geral do Consumidor
Praça Duque de Saldanha, 31 - 2°
PT – 1069 - 013 Lisboa
Tel. +351 21 356 46 12/00
Fax +351 21 356 47 19
rapex@dg.consumidor.pt
www.consumidor.pt
Mr Mihail MEIU (RAPEX Contact Point)
Director
Mrs Raluca ANTONESCU
National Authority for Consumers Protection
72, Aviatorilor Blvd
postal code 011865, Sector 1
RO – Bucharest
Tel. +40 21 315 32 65
+40 21 312 12 75 ext 941 or 927
Fax +40 21 314 34 62
mihailmeiu@anpc.ro
ralucaantonescu@anpc.ro
rapex@anpc.ro
www.anpc.gov.ro
Mrs Dagmar SKACKOVA
Ministry of Economy of the Slovak Republic
Mierova 19
SK – 827 15 Bratislava 212
Tel. +421 2 4854 5032
Fax +421 2 4854 3818
rapex@mhsr.sk
www.mhsr.sk
Mr Luka RUS (RAPEX Contact Point)
Market Inspectorate of Republic of Slovenia
Parmova 33
SI – 1000 Ljubljana
Tel. +386 12 808 700
Fax +386 12 808 740
rapex.tirs@gov.si
www.mg.gov.si
Mr Carlos ARNAIZ RONDA (RAPEX Contact Point)
Instituto Nacional del Consumo
Ministerio de Sanidad y Consumo
c/ Príncipe de Vergara 54
ES – 28071 Madrid
Tel. +34 91 57 55 240
Fax +34 91 57 63 927
seguridad@consumo-inc.es
www.consumo-inc.es
Ms Lena BÄCKLUND (RAPEX Contact Point)
Ms Maria HOLMBERG (in the absence of the Rapex Contact Point)
Swedish Consumer Agency
Box 48
SE – 65102 Karlstad
Tel. +46 771 423 300
Fax +46 54 194 195
rapex@konsumentverket.se
lena.backlund@konsumentverket.se
maria.holmberg@konsumentverket.se
www.konsumentverket.se
Mrs Yeshim HALIL (RAPEX Contact Point)
Mr Michael PORTER (alternative contact)
General Product and Services Safety / Rapex Unit
Consumer and Competition Policy Directorate
Department for Business, Innovation and Skills
1 Victoria Street
UK – London SW1H 0ET
Tel. +44 20 7215 0362 - +44 20 7215 6078
Fax +44 20 7215 0357
rapex.unit@bis.gsi.gov.uk
www.bis.gov.uk
Mr Steven VERHULST
Ms Sandra GERDTS
Ms Lindsay JORE
Ms Danielle DE BORGER
(RAPEX Contact Points)
EFTA Surveillance Authority
Rue Belliard, 35
BE – 1040 Brussels
Tel. +32 2 286 18 71
Fax +32 2 286 18 00
rapexx@eftasurv.int
www.eftasurv.int
Ms Sesselja Theodors OLAFSDOTTIR (RAPEX Contact Point)
Consumer Agency
Borgartún 21
IS – 105 Reykjavik
Tel. +354 510 11 00
Fax +354 510 11 01
rapex@neytendastofa.is
sesselja@neytendastofa.is
www.neytendastofa.is
Dipl. Ing. FH Thomas NÄF (RAPEX Contact Point)
Office of Trade and Transport
PO Box 684
LI - 9490 Vaduz
Liechtenstein
Tel. +423 236 69 03
Fax +423 236 69 07
thomas.naef@aht.llv.li
www.aht.llv.li
Ms Liv-Eli RODLAND (RAPEX Contact Point) -
Phone: +47 33 41 27 95
Ms Bente TORNSJØ (in the absence of the RAPEX Contact Point)
Phone : +47 33 41 27 99
Directorate for Civil Protection and Emergency Planning (DSB)
PO Box 2014
NO – 3103 Tønsberg
Tel. +47 33 41 25 00
Fax +47 33 31 06 60
rapex@dsb.no
liv-eli.rodland@dsb.no
www.dsb.no
